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Ecommerce Maintenance
Proactive ecommerce maintenance and support for Magento and Shopify stores. We keep your store secure, fast, and running smoothly so you can focus on growing your business.
Your ecommerce store is the engine of your business. When it goes down, so does your revenue. Our dedicated support team provides proactive maintenance, security monitoring and fast-response technical support for Magento and Shopify Plus stores, ensuring your platform is always secure, performant and available.
We go beyond reactive bug fixes. Our maintenance plans include scheduled security patching, platform updates, performance monitoring and proactive issue detection. We catch problems before they impact your customers and resolve them before you even know they existed.
Whether you need ongoing support for a store we built or want to transition maintenance from another agency, our team has the platform expertise and fast response times to keep your store running at its best.
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ClientsSecurity & Patching
Regular security audits, patch management, and vulnerability monitoring to keep your store protected against threats. We apply critical patches as soon as they are released and tested, ensuring your store is never exposed to known vulnerabilities.
All patches are tested in a staging environment before production deployment, so updates never break your live store.
Performance Monitoring
Uptime monitoring, speed optimisation, and proactive issue detection before they impact your customers. We track server response times, page load speeds and error rates around the clock.
When something looks off, we investigate and resolve it before your customers notice — keeping your store fast, stable and available.
Bug Fixes & Support
Fast turnaround on bug fixes, troubleshooting, and technical support from experienced developers. Whether it is a checkout issue, a broken integration or a display bug, we diagnose and fix it quickly.
Our support team understands both Magento and Shopify Plus at a deep technical level, so issues are resolved properly — not patched over.
Updates & Improvements
Platform updates, extension upgrades, and incremental improvements to keep your store current. We manage the entire update cycle, from testing compatibility to deploying changes during low-traffic windows.
Your store should never fall behind. Regular updates keep your platform secure, stable and ready for whatever comes next.
Your store never sleeps. Neither does our commitment to keeping it secure, fast and performing at its best.
How We Work
From onboarding to monthly reporting, our maintenance process is designed to keep your store running smoothly with zero surprises.
01
Onboarding & Audit
We start with a thorough audit of your store, codebase, hosting environment and integrations. This gives us a complete picture of your platform health and any issues that need immediate attention.
02
Monitoring Setup
We configure uptime monitoring, error tracking, performance baselines and automated alerts. From this point, we have full visibility into your store's health 24/7.
03
Scheduled Maintenance
Regular maintenance windows for security patches, platform updates and performance tuning. All changes are tested in staging and deployed during low-traffic periods.
04
Issue Response
When issues arise, our team responds fast. Critical issues are triaged immediately, with clear communication throughout the resolution process so you always know what is happening.
05
Monthly Reporting
Monthly reports covering uptime, performance metrics, issues resolved, patches applied and recommendations for improvement. Full transparency on what we did and what comes next.
Frequently Asked Questions
Common questions about ecommerce maintenance, support plans and ongoing store management.
Our maintenance plans cover security patching, platform updates, uptime monitoring, performance tuning, bug fixes, backup management and proactive issue detection. We tailor each plan to your platform, traffic levels and business requirements so you only pay for what you need.
Critical issues affecting your store's ability to take orders receive a response within 2 hours during business hours. We also offer priority support plans with extended hours and faster response times for businesses that require round-the-clock coverage.
Yes. We maintain stores on Shopify Plus, Magento (Adobe Commerce) and headless architectures. Our team has deep platform expertise across both ecosystems, so we can diagnose and resolve issues quickly regardless of your tech stack.
Absolutely. A significant portion of our maintenance clients come to us with stores built by other agencies. We start with a thorough codebase audit and onboarding process so we understand your store inside and out before taking over support.
Critical security patches are applied as soon as they are released and tested. Routine patches and platform updates are scheduled during low-traffic periods to minimise disruption. All patches are tested in a staging environment before being deployed to production.
Maintenance plans start from a monthly retainer based on your platform, store complexity and support requirements. We offer flexible plans that scale with your business. Contact us for a custom quote tailored to your needs.
What we cover
From security patching to performance tuning, every maintenance plan is tailored to keep your store secure, fast and running smoothly.
- 01Security PatchingCritical security patches applied as soon as they are released and tested. We monitor vulnerability disclosures for your platform and ensure your store is never exposed to known threats.
- 02Uptime Monitoring24/7 uptime and performance monitoring with automated alerts. We track server response times, error rates and availability so we can respond to issues before they impact your customers.
- 03Bug Fixes & DebuggingFast diagnosis and resolution of bugs, display issues, checkout problems and integration failures. Our developers fix issues properly at the root cause, not with temporary workarounds.
- 04Platform UpdatesManaged platform updates and version upgrades tested in staging before production deployment. We handle the entire update cycle so your store stays current without risking downtime.
- 05Performance TuningOngoing performance optimisation covering server configuration, caching, database maintenance and frontend speed improvements. We keep your store fast as your catalogue and traffic grow.
- 06Backup & RecoveryAutomated backup management and disaster recovery planning. We ensure your data is protected and your store can be restored quickly in the event of any issue.
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★★★★★
“Rival has achieved for us what other developers said was either too costly or simply not possible. All projects have been delivered on time and to budget.”
13 years in eCommerce